Accounting software for your nonprofit organization can be an amazing tool to save time and improve your bookkeeping and financial accuracy. It can also be frustrating and stressful to use and make you feel like you’ve wasted a fortune on the license for it, especially if you aren’t 100 percent familiar and comfortable with all the features it offers and how it works. If your nonprofit accounting software causes more problems than it solves, you may need to consider working with a dedicated software support company to help you maximize its capabilities and experience the benefits your software can offer.
Not sure how software support can help? Consider these three key benefits to how a support person can improve your experience and help you meet your goals.
What Does an Accounting Software Support Company Do?
Similar to any IT help desk or customer support line, working with a nonprofit accounting software support company means that when you have a problem, you don’t need to solve it on your own. However, a software support company like Capital Business goes far beyond that scope by offering more comprehensive instruction and guidance by having a very specific zone of genius from which to work. Instead of someone who has a general idea of how a program works, a dedicated accounting software support company has a much more in-depth knowledge of the software beyond basic troubleshooting to provide you with a more personalized, informative experience.
Three Benefits of Working with a Nonprofit Accounting Software Support Company
If you aren’t sure if you need to work with a software support company who specifically focuses on nonprofit accounting software, consider these four benefits they offer that will lead to saving you time and making sure you get your money’s worth out of the purchase.
Choosing the Right Software
If you are in the market for accounting software that is specifically designed for nonprofit organizations, you may be leaning toward the least expensive option to save money or you may be overwhelmed by options and features. A support team can provide you with informed, non-biased assistance in choosing the right option that will save money and time in the long run.
After Hours Chatbot Support
How often have you been late working on a project and had something go wrong or hit technical difficulties? For small problems and answers to questions, you’ll have access to after hours chatbot support. This AI is programmed to walk you through basic troubleshooting and problem solving and offers the following benefits:
- No wait times or sitting on hold
- 24/7 availability
- Easy communication with consistent information
- Fast answers for simple or frequently asked questions
- Ideal for specialized software with frequently asked questions
One-on-One Troubleshooting and Problem Solving
What about when something really goes wrong with your software and a chat bot can’t help you? Maybe you lost data, can’t figure out how to implement specific features, or need help integrating other software into your accounting dashboard. All of these issues are beyond chatbots or even entry-level help desk support and require personalized, one-on-one assistance from an experienced support person who has an in-depth knowledge and understanding of the software. When you are working with a live person who knows the software inside and out, they can go beyond basic problem solving and not only help you diagnose and solve problems, they can walk you through how to prevent issues from happening in the first place.
Product Training and Guidance
The biggest benefit to why you should work with a dedicated nonprofit accounting software support company is that you can get the in-depth product training you need to become your own support person!
At Capital Business, we assign a single consultant to your organization who specializes in the accounting software you use. They can provide personalized, in-person training beginning with walking you through how to implement and configure it. From there, they can provide targeted training that will ensure you can confidently leverage the features most beneficial to your organization.
Schedule a Consultation With Our Nonprofit Accounting Software Solutions Team Today
At Capital Business, we don’t just specialize in support and training for Abila MIP Fund Accounting Software and Blackbaud Financial Edge NXT (though we do that, too!). We have also designed and developed multiple proprietary software solutions to help improve and streamline reporting, tie your accounting to ticket sales for your events, and tie email functionality to your accounting software. To learn more about our services and how we can help you save time, improve operations, and increase accuracy, reach out to our team today at (888) 249-6008 or fill out the form below to get started.