2009 Review of Time & Billing Programs

Time and billing products have been around for several years now and there are many choices in the marketplace today to fit your firm's needs. These products have evolved over time from initially being somewhat crude and non-intuitive to systems that are now much more user-friendly, flexible and capable of meeting the needs of many firms.

In my opinion, time and billing products have two distinct users, with very different needs. The first user is the person entering time. This user is now being served very well in the marketplace. Most, if not all, of the products on the market today provide an intuitive time and expense data entry workflow. The user that is not being served as well is the person responsible for billing the client.

A time and billing product must make it easy for the firm to create a bill based on the specific needs of the firm. The billing process must be flexible and allow the bill to be presented to ...